Tensator Leading the Passenger Journey
How We Can Help
Tensator is committed to becoming the definitive global leader in the management of the ‘customer journey’. Understanding the pressure for improved efficiencies, incremental sales and profit growth, Tensator commits to providing a diverse range of revenue and margin enhancement, labour savings and customer experience solutions.
The customer journey should begin from the moment the client enters the branch environment. It is this ‘journey’, the in-branch experience in its entirety, which will keep the customer engaged from arrival through transaction completion and branch departure.
Tensator’s solutions are proven to:
Provide a clear & visible waiting line
Provide a visible order to the waiting line and help reduce customer uncertainty as to where to queue, with Tensabarrier® retractable webbing posts. Transform space in front of cashiers from unused queuing space, with writing tops and browser points, enabling customers to queue and complete any necessary paperwork or documentation, maximising their queuing experience.
Reduce operational costs & speed queue flow
Tensator’s Electronic Call Forward Systems serve customers in the order they arrive in branch, increasing efficiencies and helping to manage the distribution of waiting customers to available service positions. Tensator offers split screen functionality call forward systems, which combine call forwarding and media to enable branches to communicate product or service information to waiting customers.
Match resources to demand
Virtual Queue Management Solutions allow customers to take a ticket in the order they arrive in the branch; leaving them free to browse or relax whilst they wait. When it is their turn to be served, their ticket number is called.
Communicate effectively with customers
The Tensator Virtual Assistant utilises cutting-edge technology to project an image, which creates the illusion of a live person and provides a unique advertising and instructional platform. It’s a next generation digital signage platform that really enhances the in-branch customer experience
Communicate effectively with passengers
The Tensator Virtual Assistant utilises state-of-the-art technology to project an image, which creates the illusion of a live person and provides a unique advertising and instructional platform. It’s a next-generation digital signage platform that really enhances the passengers’ waiting experience.
Industry Specific Cases
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