Retail Sector Solutions

Tensator Leading the Passenger Journey

How We Can Help

Understanding the pressure for improved efficiencies, incremental sales and profit growth, Tensator commits to providing a diverse range of revenue and margin enhancements, labour savings and customer experience solutions.

The customer journey should begin from the moment the customer enters the store environment. It is this ‘journey’, the in-store experience in its entirety, which will keep the customer engaged from arrival through purchase completion to store departure.

Tensator Retail solutions are proven to:

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Improve operational efficiencies

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Increase profits without even attracting one more new customer

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Increase profits without even attracting one more new customer

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Transform the customer in-store experience

Turn customer flow into cash flow

Tensator’s In-Queue Merchandising (IQM™) is a highly adaptable, modular, point-of-purchase system designed specifically for placement in front of the point-of-sale to capture last-minute impulse purchase revenues from waiting customers. All systems are completely customisable to any environment and branding requirements and can create immediate return on investment.

Specifically engineered to take up no more floor space than a conventional queue management system and with industry standard height equipment, Tensator’s IQM™ solutions provide clear visibility of the queue to cashiers; reducing shoplifting opportunities throughout.

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Maximise revenue per square metre, by turning queue flow into cash flow

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Increase impulse sales by up to 400% from improved front-end merchandising

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Quick and efficient to merchandise small foot print IQM™ systems

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Benefit from incremental sales and margin enhancements from existing queuing customers

Reduce operational costs & speed customer flow

Tensator’s Single Line Electronic Call Forward Systems serve customers in the order they queue; increasing efficiencies and helping to manage the distribution of waiting for customers to available service positions.

Tensator offers split-screen functionality call forward systems, that combine call forwarding and media to enable stores to communicate product, service or brand information to waiting customers.

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Reduce waiting times by up to 30%

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Reduce customer walk-aways by 96%; dramatically reducing lost revenues

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Improve staff utilisation by increasing queue flow by up to 25%

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Improve customer satisfaction by eliminating wrong queue frustrations

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Enhance the customers’ shopping experience; improving brand loyalty

Stylish and versatile queuing solutions

Available in a wide range of finishes and materials, Tensator’s Lawrence Metal® Post and Rope provide stylish and versatile queuing solutions that complement and enhance public spaces.

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Discreetly guide and inform your customers

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Reduce customer stress by removing ambiguity as to where the queuing area is and by providing separation between individuals and queue lines

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Easily achieve the optimum queue lay out for your floor space

Provide a clear & visible waiting line

Provide a visible order to the waiting line and help reduce customer uncertainty as to where to queue, with Tensabarrier® retractable webbing posts.

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Increase queue flow with organised queues

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Optimise available space with versatile barrier solutions for on/off-peak times

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Aid customer guidance and create space division of clear queuing systems

Optimise your queuing space

The Tensabarrier® is compatible with accessories such as signage and the merchandising bowl. Adding accessories and different webbing can optimise your queuing space.

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Reduce confusion and add directional guidance to your queuing space with post top signage

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If you have limited space a merchandising bowl or trough can be a quick addition to your queue to boost profit

Digital Dye-Printed Webbing

Tensator’s webbing is created to the highest quality. Available as standard in a wide range of colours, chevron and with printed messages.
Tensator® is an expert in designing webbing and offers a design service to prepare customised artwork that complements your own environment.

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High quality print production

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High degree of permanency

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Durable dye prints, not transfers

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Single or double-sided print options