Tensator Leading the Passenger Journey
How We Can Help
Tensator is committed to becoming the definitive global leader in the management of the ‘Passenger Journey’. Understanding the pressure for improved efficiencies, incremental sales and profit growth within the airport and travel sector, Tensator commits to providing airports and airlines around the world with a diverse range of revenue and margin enhancement, labour saving and customer experience solutions.
The passenger journey should begin from the moment the passenger enters the terminal. It is this ‘journey’, the in-house experience in its entirety, which will keep the passenger engaged from arrival through to departure.
Tensator airport solutions are proven to:
Improve operational efficiencies
Transform the passenger experience
Minimise passenger waiting times & reduce frustrations
Choose products with inherent safety features
Tensator is the queue management supplier of choice for the airport industry
Preferred route one supplier for BAA
Tensabarrier® products have passed vigorous serviceability and safety load experiments
Tensator offers webbing belts with anti-tamper tape ends, preventing accidental release of the webbing, and panic break tape ends create emergency exit routes within queue corrals
Full consultancy service
Aviation Security in Airport Developments (ASIAD) compliant products
Unlike competitive products, Tensabarrier® posts have a patented braking system that incorporates twin brake shoes. This slow retract technology allows the webbing to fall to the floor upon release and then slowly and safely retract into the post – eliminating the risk of an accident and injury claims
Create a safe passenger environment
Tensator’s access control solutions are designed to help airports and airlines create a safe passenger environment.
Aid passenger guidance and create space division within the terminal
Improve passenger flow
Reduce passenger waiting times Improve operational efficiencies and save time and money
Ensure high levels of health and safety throughout the terminal
Provide a clear & visible waiting line
Provide a visible order to the waiting line and help reduce passenger uncertainty as to where to queue, with Tensabarrier® retractable webbing posts.
Increase queue flow with organised queues
Reduce passenger anxieties and frustrations
Optimise available space with versatile barrier solutions for on/off peak travel times
Improve passenger safety and create emergency exit routes within queue corrals
Reduce the risk of injuries and claims through the deployment of barriers that have passed extensive service ability and safety load testing
Speed queue flow
Tensator’s Electronic Call Forward Systems serve passengers in the order they queue. Trialled, tested and proven to increase efficiencies, reduce service times and manage the distribution of waiting passengers to available service positions.
Reduce service times by up to 30% and improve staff utilisation
Speed queue flow and increase throughput of passengers by up to 5%
Increase shopping time within the terminal with quicker queues at check-in, security and in the shopping area
Improve passenger satisfaction and deepen loyalty by eliminating wrong queue frustrations
Communicate effectively with passengers
The Tensator Virtual Assistant utilises state-of-the-art technology to project an image, which creates the illusion of a live person and provides a unique advertising and instructional platform. It’s a next-generation digital signage platform that really enhances the passengers’ waiting experience.
Create a clear communication tool for informing passengers
Increase efficiencies by preparing passengers prior to entering the security process
Enhance the passengers’ travel experience and reduce passenger stress
Benefit from sales of advertising space and increase spend within the terminal retail outlets
Add value by conveying consistent security announcements, branding or advertising messages
Bring messaging to life and fully engage with the passenger to creating a more informative and entertaining wait
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Industry Specific Cases
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